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Tag Archives: supportability

Why Supportability is so important to us

Development NewsBy Fotini SiammenouSeptember 22, 2022Leave a comment

Dear JDisc users, do you feel like the guy in the image when talking to support hotlines? Are you playing ticket ping pong with the support engineer who is permanently asking for new log files or further information? This troubleshooting process can be very time-consuming and frustrating on both sides. At JDisc, we have always…

Supportability – Not sexy, but essential for JDisc…

Development NewsBy Thomas TrenzJanuary 6, 2014Leave a comment

Dear JDisc friends, first let me wish you all a happy new year. Hope you had an excellent start into 2014. The first topic in our blog for this year is about supportability. Supportability is often ignored by software developers and architects. One of the reasons might be, that is does not add any immediate…

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